Privacy policy

Scope and contact

This policy explains how WhenIsItLive? handles personal information through this website and correspondence about it. For privacy questions or requests, email privacy@whenisitlive.com.

Information we process

• If you contact us, we receive your email address, message, and any details or attachments you choose to provide. Contacting us is optional; without enough information to understand your request or reply, we may be unable to help. Please avoid sending sensitive information or information about another person unless it is needed.
• Event information comes from organizers, publishers, streaming services, and other public sources. Where a listing concerns an identifiable person, this may include their public professional name, role, image, and relevant links.
• When you visit, hosting and security services may process your IP address, approximate location inferred from your connection, requested pages, timestamps, browser or device details, and technical or security events to deliver and protect the site.
• If you are invited to administer the site, we process account and sign-in information, such as your name, email address, profile details supplied by your chosen identity provider, and session or security information. Visitors do not need an account to browse.

How we use information

• To provide and maintain event listings, review factual corrections, and respond to messages.
• To deliver the site, support invited administrator sign-in, and protect the site and people who use it.
• To comply with legal obligations and establish, exercise, or defend legal claims when necessary.

Cookies and browser storage

• Browser storage may remember display and sign-in preferences. Security services may use necessary cookies or similar storage to distinguish legitimate requests from abuse. Invited administrator sign-in also uses session and security cookies. Browsing public pages does not require an account.
• We do not use advertising cookies or embed audience-analytics trackers. You can manage cookies and stored preferences through your browser. Blocking necessary storage may affect security checks or administrator sign-in.

Legal bases

Where data-protection law requires a legal basis, we rely on:

• Legitimate interests in delivering and securing the site, maintaining factual event listings, managing authorized access, responding to correspondence, and addressing legal claims, where those interests are not overridden by the rights of the people concerned.
• Legal obligations when processing is necessary to comply with applicable law, including handling privacy requests.

Sharing and external links

We disclose information as needed to providers of website hosting and delivery, security, email, administrator sign-in, and research or content services for event listings. We may also disclose relevant information to professional advisers or authorities when required by law or reasonably necessary to protect rights, safety, or the site.

• We do not sell personal information or share it for cross-context behavioral advertising.
• When you choose a sign-in service or follow a link to another website or social service, that service may receive information from you or your browser and applies its own privacy practices.

International processing

Information may be processed in the United States and other countries where our service providers operate. Where European or UK data-protection law requires a transfer safeguard, applicable mechanisms include adequacy decisions or approved standard contractual clauses with relevant UK terms where needed. Contact us for details of the safeguards that apply to your information and how to obtain a copy.

Retention

We decide retention periods based on the purpose of the information, its sensitivity, unresolved requests or security issues, and applicable legal requirements:

• Correspondence and privacy-request records are kept as needed to respond, follow up, document how a request was handled, and address related obligations or disputes.
• Personal information in event records is retained while relevant to the listings or reasonably needed for corrections, rights requests, or legal claims.
• Technical and administrator records are retained as needed for site operation, authorized access, and security. Removing information from public view does not necessarily delete records retained for these purposes.
• Recovery backups may retain information after it is removed from active use. Retained copies remain subject to applicable retention, deletion, and use restrictions.

Your privacy rights

Depending on where you live and which laws apply, you may have rights to know about, access, correct, delete, or restrict processing of personal information, receive a portable copy, or appeal a decision. These rights may have legal limits or exceptions.

• To make a request, email privacy@whenisitlive.com.
• We may ask for information reasonably needed to verify your request. Where local law allows, an authorized representative may submit a request for you.
• If we refuse a request, we will explain the reason unless legally restricted. To appeal, reply to our decision or contact the same privacy address and explain what you would like reconsidered.
• We will respond within the time required by applicable law and will not unlawfully discriminate against you for exercising a privacy right.

Your right to object

Where applicable, you may object at any time to processing based on legitimate interests for reasons relating to your situation. We will stop that processing unless we demonstrate overriding legitimate grounds or need it for legal claims. To object, email privacy@whenisitlive.com.

Making a complaint

You can complain directly to the privacy regulator in your location without first contacting us. In the UK, contact the Information Commissioner’s Office. For the EEA, see the directory of data-protection authorities.

Children

The service is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. A child under 13 should not send us personal information. If you believe a child provided personal information, contact us so it can be reviewed and deleted as appropriate.

Security

We use reasonable safeguards designed for the information we process. No internet service or method of transmission can be guaranteed completely secure.

Policy changes

We may update this policy as the service or legal requirements change. The “Last updated” date identifies the current version. We will provide additional notice or seek consent for changes where required by law.